Water Concerns

Seasonal changes or shifts in water flow can sometimes cause water to taste earthy, metallic or slightly musty. Running the tap for a few minutes or chilling the water often helps improve the taste.

If the taste or odour persists or gets worse, or if only one tap is affected, there may be an issue with your plumbing.

Sewer backups can happen due to blockages, heavy storms or system overload. When the sewer system backs up, wastewater can flow into basements, which can be dangerous and damaging.

If you experience backup or flooding:

• Stop using water immediately.
• Avoid contact with contaminated water, as it may contain harmful bacteria.
• Report it as soon as possible and provide your address and a description of the problem.
• We will work to restore normal flow and may provide guidance on cleanup.

To reduce your risk of sewer backup:

• Use drain guards to stop large objects from entering the sewer.
• Avoid pouring grease or oil down your sink.
• Consider installing a backwater valve if your property is prone to flooding.

Blue-green algae can naturally appear in lakes, ponds and some surface water sources, especially during hot, calm weather. These blooms can change the colour or smell of the water and may produce toxins that can be harmful to people and pets if ingested.

If a bloom is confirmed in a CBRM source water area, the Water Utility will work with the Nova Scotia Department of Environment and Climate Change to monitor the situation and take the necessary steps to protect drinking water.

If you see algae in a lake or notice unusual scum, foam or bright green streaks, avoid contact and keep pets away. For recreational lakes and beaches, please follow any public health advisories that may be issued.

If you think you see blue-green algae, you should treat it as potentially toxic. Report it to your local Department of Environment and Climate Change office or call 1-877-936-8476.

Learn more about Blue-green algae.

A boil water advisory is issued when extra safety steps are required. When this occurs, always follow the directions provided by the CBRM or Nova Scotia Department of Environment and Climate Change. Water should be brought to a rolling boil for at least one minute before drinking, cooking, washing fruits and vegetables, or brushing teeth.

If you’re unsure whether an advisory applies to your area, call 311 or chat with 311 online for clarification.

A light chlorine smell is normal and is part of keeping drinking water safe. If you prefer a milder taste, try filling a jug of water and placing it in the fridge for a few hours.

If the smell is unusually strong or appears suddenly, contact 311 or chat with 311 online for assistance.

Learn more about Chlorine Disinfection.

Cloudy water is usually caused by tiny air bubbles, especially when the water is colder. If you fill a clear glass and watch the water settle, the cloudiness should disappear from the bottom up within a few minutes.

If the water stays cloudy and does not clear, please call 311 or chat with 311 online.

Water can sometimes appear yellow, brown or rusty. This often happens during hydrant flushing or after a change in water flow within the system.

You can usually clear the water by running cold water from a bathtub or large sink for a few minutes and waiting to do laundry until the water runs clear.

If the colour does not improve after 10 to 15 minutes of running the tap, or if it happens often, report it by calling 311 or chatting with 311 online.

Some older homes built before the mid-1970s may have lead service lines or lead plumbing components. If you’re unsure, you can run your cold water for a few minutes before using it for cooking or drinking and avoid using hot tap water for baby formula or meal preparation.

If you believe your home may have lead pipes or you want help identifying them, contact 311 for more information.

Low pressure can happen for a number of reasons, including nearby construction, hydrant use or routine maintenance in your area. If you notice low pressure, first check whether it affects your whole home or just one tap. You can also make sure your main shut-off valve is fully open.

If pressure drops suddenly, becomes very low, or you seem to be the only home affected, please contact 311 so we can investigate.

Hidden or unexpected leaks can lead to high water bills, wasted water and even property damage. Whether it's a burst pipe, persistent drip or damp spots, finding leaks early helps protect your home and the water system.

How to check for leaks:

• Use your water meter. Take a reading, avoid using water for 1-2 hours and check again. If the reading changes, you may have a leak.
• Inspect your property for visible signs: wet spots, mould, peeling paint or pooling water.
• Check if you have running toilets; they are a common source of water loss.

If you think you have a leak, reach out to us by calling 311 or chatting with 311 online for guidance.

A water main break can lead to low pressure, discoloured water or even no water at all. You may also notice water pooling on the street or bubbling up through sidewalks. If you see these signs, report them right away so crews can respond quickly.

After repairs, if your water remains discoloured or pressure does not return to normal, please get in touch through 311.